Restoration Process: What to expect & timeline example

TN Fire / Water / Storm Damage Restoration Process Step One:

Within minutes from the notice of loss, our Restoration Service Professionals will contact you to arrange for service. You’ll know help is on the way!

D&R Restoration Step Two

As quickly as we receive loss notification, a D&R Restoration Professional will be on-site to start mitigation services. The key to reducing damage and saving money is responding quickly to your damage.


A trained, uniformed, and equipped Restoration Service Professional will walk you through the job process step-by-step, explaining what to expect and the anticipated outcome.

D&R Restoration Team Timeline

Within a few hours of on-site arrival, a verbal briefing of the scope will be communicated to you, your adjuster, and/or property manager.

Restoration Possibility Pre-testing:

A Restoration Service Professional will begin pre-testing for restoration ability by working from the source of the damage outward. If floors or walls show on the specialized equipment as wet inside a wall or under the floor, it has to be taken up to see actual damage and how far the damage has progressed.

20140108_140923 (Large) Floor Water Damage 20140108_133257 (Large)Water trapped on the ceiling collapsed the sheet rock due to water weight.


A Restoration Service Professional will work neatly and efficiently to help you regain control of your property when a damaging event has taken over. They will use state-of-the-art restoration techniques to ensure your property is taken care of right the first time.

20140114_180007 (Large)Different types of Fans and dehumidifiers are placed in specific areas to dry a room out correctly before we can “put back” the room like it was prior to damage.20140116_155201 (Large)



After the work has been completed, a final walk-through will be conducted with you to help ensure your satisfaction.


*Exceptions may apply under certain conditions, such as a local catastrophic event or storm situation.



  • Fire, Smoke & Soot
  • Water Removal & Extraction
  • Dehumidification
  • Mold Mitigation & Remediation
  • Catastrophic Storm Response
  • Move Outs
  • Contents Restoration
  • Electronics and Equipment
  • Document Drying
  • Contents Claim Inventory Service
  • Wind & Hail Damage for any exterior damaged surface





Vinyl Siding Questions & Answers

General Siding Question and Answers
  • How does vinyl siding compare with other siding materials?

    When compared to brick, wood, stone, and stucco, vinyl siding is the number one choice of exterior cladding in the United States. Vinyl siding has the lowest total installation cost and fewer long-term maintenance needs than any other exterior cladding. Moreover, premium vinyl siding provides the rich beauty of costly wood siding in a wide variety of low-gloss colors and industry-leading warranty protection.

  • What exterior design options do I have with vinyl siding?

    You can create multiple options for your home’s exterior with vinyl siding.  We offer a wide array of subtle and deep wood grain textured profiles that include horizontal and vertical panels, shakes, scallops and shingles, traditional clapboard, dutch lap, wide and narrow panel exposures, and beaded designs. You also have a number of options to combine different shapes, colors, and styles to personalize your home’s exterior.

  • Can I purchase trim and accessories from D&R?

    Yes. Creating a finishing touch that sets your home apart is easy with D&R’s accessories. These trim products give you an exceptional way to add special elegance around windows and doors, corners, and on other focus areas. Alside even offers beautiful shutters, specialty vents, mounting blocks, and unique accent siding products to enrich your project. When D&R siding and trim products are combined with D&R windows and patio doors, your home will evolve into a stunning masterpiece unlike any other.

  • I am planning on upgrading my brick and partially wood siding home. Can I incorporate vinyl siding?

    Yes. Vinyl siding is extremely versatile and can be elegantly mixed with just about any exterior building material. If you have special installation concerns, talk to us and let us help! We have more than likely handled a similar project in the past, and we will be happy to assist you.

  • Is vinyl siding durable?

    Absolutely! The correct technical name for the material used in vinyl siding is polyvinyl chloride. It’s a durable, proven material that has earned a solid reputation for its beauty and permanence. It’s used in not only exterior home construction, but also in automotive applications, medical devices, appliances, and floor coverings.  Vinyl siding is an ideal exterior material because it doesn’t rot, crack, dent, or warp. Plus, it will never peel or blister. And because the color goes completely through the siding, it never has to be scraped, sanded, or painted.

  • What is insulated siding?

    Insulated siding is vinyl siding with rigid foam insulation that is laminated or permanently attached to the panel. In energy codes and efficiency program, insulated siding is recognized as a form of “continuous insulation,” or insulation installed on the exterior of the building that helps reduce energy loss through framing or other building materials.

  • What is R-value?

    A product’s “R-value” is a measure of the thermal resistance. The higher the R-value, the better the insulation’s effectiveness. For insulated siding, ASTM C1363 Standard Test Method for the Thermal Performance of Building Assemblies by Means of a Hot Box Apparatus is the standard that is used for determining the R-value of insulated siding.

  • What is the best way to guarantee my vinyl siding will perform as promised?

    The Vinyl Siding Institute (VSI) has established the VSI Product Certification Program to guarantee performance. Our vinyl siding products are certified within this VSI program, with features with independent, third-party verification that our products meet or exceed in the testing requirements specified in the industry standard for quality (ASTM D3679, with ASTMD7793 compliance for Insulated Siding). In addition, vinyl siding products also hold an additional certification status specifically for color performance by meeting the ASTM D6864 or D7251 standards for color retention. With this, you can be assured the vinyl siding you select will resist major color changes in a variety of climates.

  • If painting isn’t required, how do I maintain my vinyl siding?

    Vinyl siding and soffit should be washed periodically by hosing with a garden hose and clear water, particularly in those areas not exposed directly to rain. If you desire to do a more thorough cleaning, such as where high soil collection conditions occur, use a soft-bristled, long-handled washing brush, but DO NOT rub vigorously. This may create glossy areas over the vinyl siding finish. For hard-to-remove dirt, such as soot and grime found in industrial areas, wipe the siding down with a solution that is recommended by the manufacturer. If you wash the entire house, start at the bottom and work your way up to the top, this will result in less streaking. It is important that immediately following all washing operations, the entire surface be thoroughly rinsed with fresh water from a garden hose.

    Is vinyl siding resistant to moisture?

    Yes. Vinyl siding offers exceptional rain-screening performance that decreases the build-up of water that can penetrate the underlying water-resistant barrier. This distinct benefit has been recognized by the International Residential Code and International Building Code, giving vinyl siding a significant advantage over other exterior claddings that do not vent or drain the moisture.

  • Does vinyl siding deliver any environmental benefits to help make a home green?

    Throughout the processes of manufacturing, transportation, installation, service life, and waste management, vinyl siding scores well on all tough environmental measures. Vinyl siding has the potential to contribute to achieving more points than other exterior cladding in the leading green building certification programs including the United States Green Building Council (USGBC) LEED® for New Construction and LEED® Homes Rating Systems and the ANSI approved ICC 700 National Green Building Standard™.

  • Will vinyl siding add value to my home?

    Today’s vinyl siding adds value to homes and is the building material of choice for developers, contractors, and home owner associations. The value-added advantages of vinyl siding include its low total installed cost which is lower than all other exterior cladding because vinyl siding is installed quicker and doesn’t need painting.

  • Can severe weather affect my siding?

    With the ability to withstand high winds (certified up to 110 mph or higher) and a composition that resists heat, cold, and moisture, certified vinyl siding provides a highly durable and strong performance in even the most destructive storms.

wet window image

Why is there water on or in my windows?

Understanding common household condensation:

Common household condensation, or “sweating” on windows is caused by excess humidity or water vapor in a home. When this water vapor in the air comes in contact with a cold surface such as a mirror or glass window, it turns to water droplets that is called condensation. All homes have occasional condensation, such as a little fogging on the windows, and is no cause for concern.

    On the other hand, excessive window condensation, frost, peeling paint, even moisture spots on ceilings and walls can be signs of excessive condensation and potentially damaging problems in your home. Yet they are not the problem, simply the indicators that you need to reduce the indoor humidity of your home. We tend to notice condensation on windows and mirrors first because moisture doesn’t penetrate these surfaces.

Where does indoor humidity come from?

All air contains a certain amount of moisture, even indoors. There are many household items that could generate indoor humidity such as your heating system, humidifiers, cooking, showers, etc. In fact, every activity that involves water, even mopping the floors, contributes moisture to the air.

    Condensation is more likely to occur in homes where January temperatures drop below 35oF because there are greater temperature extremes affecting the glass in the home.

    It is very normal to experience condensation at the start of each heating season. During the humid summer months, your home absorbs moisture and then perspires when you turn on the heat. This is only temporary. After the first few weeks of heating, your home should dry out reducing, if not eliminating, condensation.

    You’ll notice the same scenario if you have done some remodeling or building. Due to the high levels of moisture in wood, plaster, and other building materials, your home will temporarily sweat during the first few weeks of the heating season.

    Another factor in the condensation equation is progress. With today’s modern insulation, moisture-barrier materials, and air-tight construction, we all can enjoy a more thermally efficient home – one that blocks the cold out, yet traps the moisture in producing higher humidity levels and…more condensation.

Reducing humidity is the key.

The best way to reduce condensation is by eliminating excessive humidity. So, how much humidity is too much? The following table illustrates the recommended or comfortable levels of humidity during the winter months.

Outside Temperature

Inside Relative Humidity


15 to 20%


15 to 20%


20 to 25%


25 to 30%


30 to 35%


35 to 40%


40 to 45%

(Indoor humidity can be measured with a humistat or psychrometer.)

By eliminating excessive humidity in your home you may very well eliminate most, if not all, of your condensation problems.

What should it be?

Studies of personal comfort have shown that relative humidity ranging between 30% and 65-70% can be considered ‘comfortable’ depending on activity.

However, from the standpoint of indoor air quality, upper ranges should be maintained below 50% (dust mite populations increase rapidly at relative humidity levels above 50% and fungal amplification occurs above 65%).

Buy a Hygrometer and keep track of your indoor humidity levels. These instruments are relatively inexpensive and can generally be purchased online or in many hardware or discount stores.

Six simple solutions to controlling indoor humidity:

1.  Make sure all sources of ventilation to the outside are functional, and use kitchen, bathroom, and laundry room exhaust fans during and after humidity-producing activities to vent excess moisture.

2.  Air out your home periodically. Opening windows for just a few minutes a day lets the stale moist air escape and the fresh dry air enter without compromising your heating.

3.  Check your humidifier settings. Use the humidity comfort levels provided in the table to correctly set and balance the humidity level in your home.

4.  Be sure that all louvers in the attic or basement are open and large enough. You can even open your fireplace dampers to allow excess moisture to escape.

5.  If you have a large amount of house plants, try to concentrate them in one area and watch over-watering.

6.  If troublesome condensation persists, see your heating contractor about an outside air intake for your furnace, venting of gas burning heaters and appliances, or installation of ventilating fans.

What about Exterior Condensation?

The same basic situations that cause condensation on the interior portion of a window can also cause condensation on the exterior portion of a window unit. The following are usually the reason for exterior condensation on your window:

  • High relative humidity in outside air

  • Still air

  • Clear night sky

  • Glass temperature below dew point temperature

  • Well insulated glazing


When exposed to the above-mentioned conditions, the exterior surface of the glass will cool, causing the glass temperature to fall below the dew point of the ambient air. When this occurs, moisture from the air will condense on the glass surface. Only when the glass temperature rises above the dew point will the condensation evaporate back into the air. Dew formation on grass, car hoods and roofs, building roofs and walls, is common and accepted as a fact of nature.

The presence of moisture indicates that the specific set of atmospheric conditions exist and that the insulating glass is indeed doing its job of insulating the building from the environment. In this case, the insulation capability is what retards the flow of building heat through the glass and prevents warming of the exterior above the dew point.

A Final Word:

Condensation can be very difficult to solve. There are many factors that affect condensation, such as, the number and type of windows in your home, the heating system — hot air or water, the type of insulation and vapor barrier, and even the type of soil and quality drainage. If you still have condensation problems after following the simple preventative steps mentioned above, you may need to consult a professional heating contractor or a qualified expert.

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FAQ for Replacement Windows

  • Is there a big difference between custom windows and ready-made windows at a building supply store?

For the best fit, you should strongly consider custom-sized windows. Custom windows are precision-engineered to 1/8” increments and manufactured to fit your specific window opening. Continue Reading…


After 25 Years, We’re More Than Just Siding!

Many Bedford County residents are familiar with our company, but what a lot of people do not realize is that we offer a lot more than siding!  This is our 25th year of business in Shelbyville, TN, and we’re doing our best to spread the news that we also offer Patio Covers, Sun Rooms, and Screened Enclosures! Continue Reading…